Our Commitment to You

At Lace & Beads Shop, we believe that finding the perfect dress should be as magical as the occasion itself. Just as we carefully craft each delicate lace detail and meticulously place every bead, we’re committed to ensuring your complete satisfaction with every aspect of your shopping experience.

Shipping Information

Order Processing

We take 1-2 business days to process your order with the same care and attention we give to our dressmaking. Each garment is carefully inspected and lovingly packaged before being sent on its way to you.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Recommended for those who want faster delivery with tracking

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Perfect for budget-conscious shoppers who don’t mind waiting a little longer

Please Note: We ship worldwide, excluding some remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges Policy

Timeframe for Returns & Exchanges

We accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your dress is perfect for your special occasion.

Condition Requirements

To be eligible for return or exchange, items must be in their original condition:

  • Unworn and unaltered
  • All original tags attached
  • In original packaging
  • No signs of wear, damage, or alteration

Non-Returnable Items

To preserve the integrity of our special occasion collections, the following items cannot be returned or exchanged:

  • Sequin Party Dresses (due to the delicate nature of sequin work)
  • Statement Mesh Maxi Dresses (featuring intricate mesh detailing)
  • Any items from The Wedding Edit and Bridal Collection
  • Dresses with visible signs of wear, alteration, or damage
  • Items without original tags or packaging

Return & Exchange Process

Step 1: Submit Your Request

Email us at [email protected] with the subject line “Return/Exchange Request” and include the following information:

Subject: Return/Exchange Request – [Your Order Number]

Email Content:
Dear Lace & Beads Shop Team,

I would like to request a [return/exchange] for my order.

Order Number: [Insert your order number]
Date of Purchase: [Insert purchase date]
Item(s) to Return/Exchange: [List item names and quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for [specific product]]
Contact Information: [Your name and phone number]

Thank you,
[Your Name]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Authorization Number and detailed shipping instructions.

Step 3: Package Your Items

Carefully pack the item in its original packaging with all tags attached. Please write the Return Authorization Number clearly on the outside of the package.

Step 4: Ship to Our Address

Send your return to:

Lace & Beads Shop Returns
1044 Washburn Street
Baton Rouge, LA 70814
United States

Refund Information

Refund Processing Time

Once we receive and inspect your returned item:

  • Refund Processing: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days for the refund to appear in your account
  • Total Time: Typically 8-15 business days from when we receive your return

Refund Method

Refunds will be issued to your original payment method:

  • Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
  • PayPal: Refunded to your PayPal account

Please Note: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Exchange Information

For eligible exchanges:

  • We’ll ship your replacement item once we receive the return
  • If the exchange item costs more, you’ll be invoiced for the difference
  • If the exchange item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

International Returns

For our valued international customers (serving worldwide excluding some remote areas and parts of Asia):

  • International customers are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

Need Assistance?

Our customer care team is here to help you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: 1-2 business days

We’re committed to ensuring your Lace & Beads Shop experience is as beautiful and seamless as our dresses.