Our Commitment to Your Satisfaction
At Lace & Beads Shop, we understand that finding the perfect dress is as important as the special occasion you’re preparing for. Just as we meticulously craft each delicate lace detail and carefully place every bead, we want to ensure your complete satisfaction with every purchase. If your dress doesn’t meet your expectations, our returns and exchanges policy is designed with your convenience in mind.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. All returned items must be in their original condition – unworn, unaltered, and with all original tags attached.
Non-Returnable Items
To maintain the integrity of our special occasion collections, the following items cannot be returned or exchanged:
- Sequin Party Dresses (due to the delicate nature of sequin work)
- Statement Mesh Maxi Dresses (featuring intricate mesh detailing)
- Any items from The Wedding Edit and Bridal Collection
- Dresses with visible signs of wear, alteration, or damage
- Items without original tags or packaging
Return & Exchange Process
Step 1: Submit Your Request
Email us at [email protected] with the subject line “Return/Exchange Request” and include the following information using our template below.
Subject: Return/Exchange Request – [Your Order Number]
Dear Lace & Beads Shop Team,
I would like to request a [return/exchange] for my order.
Order Number: [Insert your order number]
Date of Purchase: [Insert purchase date]
Item(s) to Return/Exchange: [List item names and quantities]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund / Exchange for [specific product]]
Contact Information: [Your name and phone number]
Thank you,
[Your Name]Step 2: Receive Authorization
Within 1-2 business days, we’ll email you a Return Authorization Number and shipping instructions.
Step 3: Package and Ship
Carefully pack the item in its original packaging with all tags attached. Include the Return Authorization Number clearly on the outside of the package.
Step 4: Ship to Our Address
Send your return to:
Lace & Beads Shop Returns
1044 Washburn Street
Baton Rouge, LA 70814
United States
Refund Information
Refund Processing Time
Once we receive and inspect your returned item:
- Refund Processing: 3-5 business days after we receive your return
- Bank Processing: Additional 5-10 business days for the refund to appear in your account
- Total Time: Typically 8-15 business days from when we receive your return
Refund Method
Refunds will be issued to your original payment method:
- Credit/Debit Cards: Visa, MasterCard, JCB – refunded to your card
- PayPal: Refunded to your PayPal account
Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.
Exchange Information
For eligible exchanges:
- We’ll ship your replacement item once we receive the return
- If the exchange item costs more, you’ll be invoiced for the difference
- If the exchange item costs less, we’ll refund the difference
- Exchanges are subject to product availability
International Returns
As we serve customers worldwide (excluding some remote areas and parts of Asia), please note:
- International customers are responsible for return shipping costs
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Assistance?
Our customer care team is here to help you with any questions about returns or exchanges. Contact us at:
Email: [email protected]
Response Time: 1-2 business days
We’re committed to ensuring your Lace & Beads Shop experience is as beautiful as our dresses.